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Scoop da Poo, LLC
Dog Waste Removal Service
561-241-0133

scoopdapoo@bellsouth.net


GENERAL INFORMATION, FAQ’S, AND TERMS OF SERVICE

How much is the first visit?

The first time we visit there is a $30.00 initial fee, which includes up to 20 minutes of the first cleaning.  After 20 minutes, there is a $1.50 per minute additional fee.

The first payment is due at the time of the first service.  If no one is home to leave a check, we will send you an email with a link to a secure site where you can pay by credit card.

How do I pay you?

Billing statements are sent out through email.  We have several methods of accepting payment. You can pay us through mail with a regular check, with a credit card from a secure link in the email, on line through your bank, or sign up for automatic credit card payments. 

Automatic Credit/Debit Card Payments

 

You can have your monthly bill automatically paid through the credit/debit card of your choice.  If you would like this service, email us at scoopdapoo@bellsouth.net and we'll send you a copy of our Credit Card Authorization Form. Just complete, sign, and return it to us, and we will begin auto-billing immediately.


Or download the credit card authorization form here:  Credit Card Authorization Form


Mail to:

Scoop da Poo, llc
P. O. Box 811626
Boca Raton, FL 33481-1626

 

Automatic debit can be stopped at any time by letting us know in writing.

Customer Referral Program

Scoop da Poo has a customer referral program. Anytime you refer a new customer to us, and they remain a customer for 2 months, you will receive a $100.00 referral bonus!  So please, tell all of your friends and neighbors about us!

We promise "Satisfaction Guaranteed"

We promise that you will get service you are happy with or you don't have to pay for it! We know our business depends on doing excellent work, and it's the quality of our service on which we stake our success. We're working very hard to make our name mean reliable, high-quality service. We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day, and also crediting your account so you won't be charged.

What if I want to skip a service day?

You will not be charged if you call us at the latest by 8:00 a.m. on the day of service to skip your yard that day. If the dog will be gone from the yard for a couple of weeks, or for some other reason you want us to skip your yard for a day or more, we can hold service and you will not be charged for those days. 

What happens when it rains?

We work in just about any weather conditions.  We will not work in hurricane warnings, tropical storm warnings, lightning, or severe thunderstorms.  We will try to make up the missed work that same week. If we cannot make up the work that week, we will pick up the extra poop on your next visit.

Are there any contracts I have to sign?

No - We can start and stop your service over the phone. We do not require contracts, there is no minimum service period, and there is no advance notice required to cancel service.

 

We only ask that you sign our Customer Sign-up sheet, allowing us permission to access your yard so we can perform our cleaning service, and acknowledgement of our terms of service.

*If we are unable to gain access to your gated community, your gate is locked, or the dog will not allow us to clean the yard when we come to do the work, it will be necessary to charge for the service call that could not be completed.


What about holidays?               

We take off the following holidays: New Years Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.  We try to work on all other holidays.  However, if your gated community will not allow us in to work because it is a holiday, we will catch up to your yard on your next scheduled service day.

 


Scoop da Poo, LLC
Dog Waste Removal Service
561-241-0133

scoopdapoo@bellsouth.net

Scoop da Poo currently serves:

We service the Greater Boca Raton area, including Highland Beach,
Ocean Ridge, Gulfstream,
Delray Beach, and Boynton Beach,
Lantana, Green Acres, Atlantis, and all areas in between.


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