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“Scoop da Poo,
LLC”
Dog Waste Removal Service
561-241-0133
scoopdapoo@bellsouth.net
GENERAL INFORMATION, FAQ’S, AND TERMS OF
SERVICE
How much is the
first visit?
The
first time we visit there is a $30.00 initial fee, which
includes up to 20 minutes of the first cleaning. After 20
minutes, there
is a $1.50 per minute additional fee.
The first payment is due at the time of the first service. If
no one is
home to leave a check, we will send you an email with a link to a
secure site
where you can pay by credit card.
How do I pay you?
Billing statements are sent out
through email. We have several methods of
accepting payment. You can pay us through mail with a regular
check, with a credit card from a
secure link in the email, on line through your bank, or sign
up for automatic credit card
payments.
Automatic Credit/Debit Card Payments
You can have your monthly bill
automatically paid through the credit/debit card of your
choice. If you would like this service, email us at scoopdapoo@bellsouth.net and we'll send you a copy of
our Credit Card Authorization Form. Just complete, sign, and return
it to us, and we will begin auto-billing immediately.
Or
download the credit card authorization form here:
Credit
Card Authorization Form
Mail
to:
Scoop da Poo, llc
P. O.
Box 811626
Boca
Raton, FL 33481-1626
Automatic debit can be stopped
at any time by letting us know in writing.
Customer Referral
Program
Scoop da Poo has a
customer referral program. Anytime you refer a new customer to us, and
they remain a customer for 2 months, you will receive a $100.00 referral bonus! So please, tell all of your
friends and neighbors about us!
We promise "Satisfaction
Guaranteed"
We promise that you will get
service you are happy with or you don't have to pay for it! We know our
business depends on doing excellent work, and it's the quality of our
service on which we stake our success. We're working very hard to make
our name mean reliable, high-quality service. We strive to provide
perfect service, but if there is ever a time when our service is not
completely satisfactory, please let us know right away. We will make it
right, either by coming back to re-clean the yard the same day or the
next day, and also crediting your account so you won't be charged.
What
if I want to skip a service day?
You
will not be charged if you call us at the latest by 8:00 a.m. on the
day of service to skip your yard that day. If the dog will be gone from
the yard for a couple of weeks, or for some other reason you want us to
skip your yard for a day or more, we can hold service and you will not
be charged for those days.
What
happens when it rains?
We work in just about any weather
conditions. We will not work in
hurricane warnings, tropical storm warnings, lightning, or severe
thunderstorms. We will try to make
up the missed work that same week. If we cannot make up the work that
week, we will pick up the extra poop on your next visit.
Are
there any contracts I have to sign?
No - We can start and stop your
service over the phone. We do not require contracts, there is no
minimum service period, and there is no advance notice required to
cancel service.
We only ask
that you sign our Customer Sign-up sheet, allowing us permission to
access your yard so we can perform our cleaning service, and
acknowledgement of our terms of service.
*If we are unable to
gain access to your gated community, your gate is locked, or the dog
will not allow us to clean the yard when we come to do the work, it
will be necessary to charge for the service call that could not be
completed.
What about holidays?
We take off the following
holidays: New Years Day, Memorial Day, Labor Day, Thanksgiving Day, and
Christmas Day. We
try to work on all
other holidays. However,
if your gated
community will not allow us in to work because it is a holiday, we will
catch
up to your yard on your next scheduled service day.
“Scoop da Poo,
LLC”
Dog
Waste Removal Service
561-241-0133
scoopdapoo@bellsouth.net
Scoop da Poo currently
serves:
We
service the Greater Boca Raton area, including Highland Beach,
Ocean Ridge, Gulfstream, Delray
Beach, and Boynton Beach,
Lantana, Green Acres, Atlantis, and all areas in between.
Home Page * About Us * About Scott
* FAQs and Policies
Pricing
* Apartments and Home
Owners Associations
News Stories and
Video Clips * Dog Waste Facts * Our Friends
Dog Food
Facts
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